Maintenance
At Smartcomm we consider customer service as a critical element in client satisfaction and retention.
We understand that Audio Visual and Video Conferencing Systems are vital to businesses for presentation and communication purposes and failure of these systems can cause delays and setbacks. We therefore recommend regular service health checks to minimise the risk of equipment failure during critical business communications.
As well as preventing breakdowns, regular maintenance ensures that Audio Visual equipment continues to perform at its very best at every occasion. Our engineers always aim to keep the system downtime to an absolute minimum during scheduled service visits thus minimising any interruptions to your business activity.
In the event of a breakdown, our engineers will be on site within the agreed response time and will provide exceptional service to get your system back up and running in the shortest time period possible.
Smartcomm offers a range of Maintenance and Support agreements to suit most system applications, providing 24/7 specialist cover if required. A Maintenance and Support agreement can be structured to include:
- Guaranteed response times
- Cover of all spares and repairs
- Scheduled maintenance checks
- Full facilities management by on-site technicians and engineers